Implement ITSM in 5 days
Providing the best service to your customers is crucial. There are common issues like not being able to handle service inquiries efficiently or critical issues not being handled at all. Does this sound familiar? Don't worry, we are here to help you to upgrade your IT Service Management (ITSM)!
ITSM consists of a set of systems, processes, and procedures that supports and manages IT services in an organization. In order to implement ITSM effectively and efficiently, it is important to first define all company processes and then to proceed by setting up the IT supporting tooling. During these phases of implementation, it's also essential to involve your staff in these changes.
You can't talk about ITSM processes, without mentioning ITIL (Information Technology Infrastructure Library). The main ITIL processes are:
- Incident management
- Service requests
- Problem management
- Change management
Of course, not every business is the same and it will depend on your organization which of these processes should be implemented. It is always important to tailor the processes to your own organization's needs.
Great service management consists of a combination of properly setting up your ITSM processes and combining it with the right tooling. There are various tools available, each with its advantages and disadvantages.
Jira Service Desk
In our opinion, Jira Service Desk is the best tool that offers many benefits for most organizations. Here is an overview of some important advantages of Jira Service Desk: