Patrick van der Rijst
op 3 October, 2018
In this blog we describe how support service teams can work with their end users but also communicate with external parties without sharing that information with the end users.
Kitty de Ruijter
op 26 September, 2018
Most IT teams put a lot of effort in providing customers the best IT solutions possible. But no matter how hard you try, it is impossible to deliver solutions that will be completely free of errors or that will never fail. Luckily, customers do understand that IT incidents happen and they accept the inconvenience it causes them, to some...