The value of customer experience within software development

Remco van Iersel op 15 May, 2019

Looking back on a project, you can ask yourself: Have we delivered all functionalities according to the set requirements? Has the customer tested and validated the quality of the software? Have we delivered on-time and in-budget? Great! Many software development projects will end like this. But is merely delivering functioning software your...

Build an Awesome Jira Service Desk in 5 Steps

Patrick van der Rijst op 13 May, 2019

The first point of contact for customers is often your service desk, so it's really important that it helps to raise customer satisfaction, but it should certainly make your life easier too. If you're planning to build a service desk (or help desk) using Jira Service Desk or you just want to improve your existing JSD portal, we're here to...

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