Setting-up a support portal in just three days using Jira Service Desk

Kitty de Ruijter op 26 September, 2018

Most IT teams put a lot of effort in providing customers the best IT solutions possible. But no matter how hard you try, it is impossible to deliver solutions that will be completely free of errors or that will never fail. Luckily, customers do understand that IT incidents happen and they accept the inconvenience it causes them, to some...

Tips & Tricks: Create a Planned Version Field in Jira

Kitty de Ruijter op 2 August, 2018

The objective of this post is to provide a way to easily record and view issues' fix versions as they were initially planned. Enter the 'Planned Version' field. This field can be useful when you need to report on releases. This is often the case if you're working on a project in collaboration with a customer or a third party supplier.  

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