Custom Jira SLA's part I - Time to SLA for Offline Services

Patrick van der Rijst op 28 July, 2020

What if you offer service level agreements (SLA's) but you can't act on them in real-time? In this blog, we want to tell you about one of our customers that is maintaining hardware in pretty extreme circumstances. In their case, on-site repairs cannot be logged directly due to internet restrictions (think highly secure and/or remote...

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